Refund Policy

All bookings made through SpaDekho are final. We do not offer refunds for any reason, including but not limited to:

• change of mind or personal preference;
• unavailability of the customer at the scheduled time;
• dissatisfaction with the service provided by the spa partner;
• health, weather, or travel-related issues;
• no-shows or late arrivals that result in the service being denied or shortened.

Rescheduling is permitted only if requested at least 24 hours before the original appointment time. Reschedule requests must be made through your account or by contacting our support team. We will try to accommodate your preferred slot, but availability cannot be guaranteed. Rescheduling is subject to the partner's availability and is not a right.

If you do not arrive within 15 minutes of your scheduled appointment time, the spa partner may treat it as a no-show and deny the service. No refund or reschedule will be provided in this case.

In the rare event that a spa partner cancels your confirmed booking, we will offer a free reschedule to another available slot at the same partner or a credit toward a future booking. We do not provide cash refunds even in this scenario.

Promotional offers, first-visit discounts, and voucher codes are non-transferable and cannot be exchanged for cash or refunded if unused. If a booking using a promotion is cancelled or rescheduled, the promotional benefit may be forfeited.

If you believe you were charged incorrectly, contact us within 7 days of the transaction. We will review the case, but our decision is final and a successful dispute review does not entitle you to a refund - only to a booking credit where applicable.

We may update this policy from time to time. The policy in effect at the time of your booking applies.

For questions, contact support@spadekho.com.

See also our Terms & Conditions and Privacy Policy.